Support
Check the docs first — most questions are answered there. If you're still stuck, contact us through the channels below.
Help yourself
Contact us
All three channels reach us — pick whichever suits your issue.
Emailsupport@oletoken.aiAccount, billing, refund, and account-deletion issues that need us to look up your account. We reply as soon as we can.Send an emailDiscordJoin the community to ask questions and compare notes with other developers.Join DiscordTelegramJoin the community to ask questions and compare notes with other developers.Join Telegram
What to include
- Account email: the address you signed up and sign in with.
- When and where: the time and page, e.g. the redemption-error dialog or a specific request.
- Trace ID or redemption code: the trace ID in the redemption-error dialog, or the gift card code itself.
- The failing request: the model, endpoint, and success/failure status from the Logs page.
The more you include, the faster we can help. We will never ask for your password or full API key — please don't send them. To identify a key, just give us its name or masked form.