Account FAQ
Can't sign in, verification email missing, switching sign-in methods, multiple accounts.
Quick answers for account issues. If yours is not listed, reach us via the Support page.
Can't sign in?
- Make sure the sign-in method matches how you registered: Google / GitHub sign-in and email + password with the same email land in the same account;
- Forgot the password → "Forgot password" on the sign-in page, then reset via captcha + email verification code;
- Redirected back to the sign-in page after Google / GitHub authorization: the browser is usually blocking third-party cookies — allow cookies and retry;
- Still failing: try another browser or an incognito window to rule out local cache issues.
Not receiving the verification email?
- Check the spam / promotions folder;
- Confirm the address is spelled correctly (the sign-up form echoes it back);
- Delivery can lag a minute or two — wait before clicking resend; if it never arrives, try registering with another address.
Can I switch sign-in methods?
Yes. For the same email: an email-registered account can also sign in with Google / GitHub (as long as that third-party account uses the same email address), and vice versa — it is the same account either way.
Are different emails different accounts?
Yes. Each email is a separate account with its own balance and API keys. Stick to one email after registering so your balance and keys stay in one place.
Can I delete my account?
Contact support via the Support page. Before deletion, make sure your keys are no longer in use and your balance is settled.
Console looks empty after signing in?
- Confirm you are in the intended account (check the avatar / username at the top);
- A brand-new account with no keys and no calls shows empty states on every page — that is normal.